This page explains how to cancel with Sizewright, what happens after you cancel, and when you get money back. It applies from October 15, 2026, to all customers, and it is part of our terms of service. Rights that apply only to consumers are marked as such. Nothing on this page limits your statutory rights.
At a glance
- You can cancel a plan at any time: in the platform, on our cancel contract page without signing in, or by email.
- A canceled plan stays active until the end of the period you paid for and then ends. Consumers can end an annual plan that has run for a year with one month’s notice, and get the rest of the year’s price back.
- Credits you already have stay usable until they expire.
- If a job fails or delivers less than you asked for, the credits for what was not delivered come back automatically.
- Within 14 days of buying a credit pack, you can get a refund for the credits from it you have not used.
- Consumers can withdraw from a purchase within 14 days: Withdraw from contract here.
How to cancel
In the platform
Owners and admins of a workspace can cancel its plan on the billing page. You see a summary of what happens, can tell us why you are leaving if you like, and confirm. We send a confirmation email right away.
Without signing in
Use our cancel contract page, also linked as “Cancel contract” at the bottom of every page of our website. You do not need to sign in:
- Give your name, your email address and the contract you want to cancel.
- Choose whether you cancel with ordinary notice or with immediate effect for good cause, and from which date.
- Confirm with “Cancel now”.
We confirm your cancellation by email right away, with the date and time we received it.
By email
Write to support@sizewright.com from the email address of your account, and tell us which workspace and plan you want to cancel. We confirm by email.
What happens when you cancel
Monthly plans
The plan stays active until the end of the month you have paid for. It then ends and is not renewed or charged again.
Annual plans
The plan stays active until the end of the year you have paid for. It then ends and is not renewed or charged again.
Annual plans of consumers, after the first year
If you are a consumer and your annual plan has run for a year, you can cancel at any time with one month’s notice. The plan ends one month after you cancel, or at the end of the paid period if that comes first. When the plan ends, we refund the part of the annual price that covers the time after the end, pro rata and rounded down to the smallest unit of the currency. The billing page and the cancel dialog show the end date before you confirm.
We also remind consumers by email 30 days and 7 days before an annual plan renews, so a renewal never comes as a surprise.
Your credits
Canceling does not take away credits you already have. They stay usable until they expire, even after the plan has ended:
- credits from a plan are valid in the month they are given for and the month after;
- credits from a credit pack are valid for 24 months from the purchase;
- credits we grant are valid until the date we state when we grant them.
No new plan credits are added after the plan ends.
Your work
Canceling a plan does not delete anything. Your workspace, brand kits, campaigns and banners stay, and you can still edit and export your banners, which costs no credits. You can buy a credit pack or a new plan at any time.
Plan changes instead of canceling
You can also move to a smaller plan. A downgrade takes effect at the end of the current period, and so does a switch from annual to monthly billing. Upgrades take effect at once. The terms of service describe how upgrades, downgrades and extra seats are charged.
Refunds
Failed and incomplete jobs
This refund is automatic. When a job starts, we reserve its credits. When it ends, we consume only the credits for what was delivered. If a job fails, or delivers fewer concepts or banners than you asked for, the credits for the rest return to your workspace without you asking. They go back to the purchase they came from and keep its expiry date. A banner marked “needs attention” because it did not pass our quality checks is not charged, and a brief that our acceptable-use screening blocks costs nothing. The ledger on the billing page shows your credit transactions.
Unused credit packs within 14 days
This refund applies to all customers, businesses and consumers. Within 14 days of buying a credit pack, you can ask for a refund of the credits from that pack you have not used. Write to support@sizewright.com with the workspace and the purchase. We refund the share of the price that matches the unused credits, and remove those credits from your workspace.
For example: if you bought a pack of 100 credits and have used 20, we refund 80% of what you paid for it.
Plans
We do not refund the rest of a billing period after you cancel, except:
- for consumers who withdraw within 14 days (see below);
- for consumers who end an annual plan after its first year, as described above;
- when you end the contract because of a price change, a change to the terms or a significant reduction of the service, as the terms of service allow;
- when we end the contract for a reason that is not your fault, or stop offering Sizewright;
- where the law requires a refund.
When we refund a plan payment, the credits it bought are removed in proportion to the refund, never more than you have left. If you delete a workspace while its canceled plan is still running, the plan ends with the deletion, without a refund for the rest of the period, and its credits are lost.
Extra seats and upgrades
When you remove an extra seat, the unused time is credited on your next invoice. When you upgrade, you pay only the price difference for the rest of the current period.
How refunds are paid
We refund through our payment provider, Stripe, to the payment method you used, in the currency you paid in, and without charging you any fees. Depending on your bank or card issuer, it can take a few business days before the money shows in your account.
Right of withdrawal for consumers
If you buy as a consumer, you can withdraw from a purchase within 14 days without giving a reason.
- Use our withdrawal function, Withdraw from contract here. It works in two steps: you identify the contract, then confirm. We confirm your withdrawal by email right away.
- You can also withdraw by email to support@sizewright.com or with the model withdrawal form.
- Because you asked us to start right away, you pay for the credits you have used before you withdraw. We refund the rest within 14 days of receiving your withdrawal.
The full information and the model withdrawal form are on the right of withdrawal page.
Businesses have no statutory right of withdrawal, but the 14-day refund of unused credit packs applies to them too.
Price changes
We tell you by email at least 30 days before a new plan price applies to you. If you do not agree, you can cancel before the new price applies, free of charge.
Payment disputes
If something went wrong with a payment, please contact us first: we can usually resolve it faster than a bank can. If you dispute a payment with your bank or card issuer, generation in the workspace pauses until the dispute is closed. If the dispute is decided in your favor, the remaining credits from that payment are removed.
Deleting your account
You can delete your account in account settings. It is deleted 14 days later, and you can keep it by signing in during that time. You cannot delete your account while you own a workspace that still has a paid plan: cancel the plan first. Deleting an account does not lead to a refund of remaining credits, except where the law or this page provides otherwise.
Questions
Write to support@sizewright.com. We answer email within two business days.