If you buy from Sizewright as a consumer, you have a statutory right to withdraw from the purchase within 14 days. This page gives you the legal information about that right, explains how it works for credits and plans, and contains the model withdrawal form. It applies from October 15, 2026. The fastest way to withdraw is our withdrawal function: Withdraw from contract here.
Who has this right
The right of withdrawal applies to consumers: people who buy for purposes outside their trade, business, craft or profession. At checkout you tell us whether you buy as a consumer or as a business. Businesses have no statutory right of withdrawal; they can still get a refund for unused credit packs within 14 days, as our refunds and cancellation policy explains.
The right applies to each contract you conclude with us as a consumer, such as a new plan or a credit pack.
Withdrawal information
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email:
- Company
- Sizewright
- support@sizewright.com
You may use the model withdrawal form below, but it is not obligatory.
You can also withdraw electronically on our website, with our withdrawal function Withdraw from contract here. If you use this option, we will communicate to you an acknowledgment of receipt of your withdrawal on a durable medium (by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
How to withdraw
With the withdrawal function
The link “Withdraw from contract here” is at the bottom of every page of our website and, during the withdrawal period, on the billing page in the platform. The withdrawal function takes two steps:
- You identify yourself and the contract you want to withdraw from.
- You confirm your withdrawal.
We send you a confirmation by email right away, with the content of your withdrawal and the date and time we received it.
By email
Send an unequivocal statement to support@sizewright.com, for example: “I withdraw from my contract for [plan or credit pack], bought on [date].” Please include your name and the email address of your account, so we can find the purchase. You may use the model withdrawal form, but you do not have to.
What you pay for credits already used
Credits are ready to use the moment your payment is received, and we cannot hold them back for 14 days. That is why we ask consumers at checkout to confirm two things: that they want us to start right away, within the withdrawal period, and that they understand that, if they withdraw, they pay for the credits they have used. You cannot complete a purchase as a consumer without this request.
If you withdraw, the amount in proportion to what we provided is the value of the credits you used from the purchase before you withdrew. We calculate it from the price you paid and the number of credits the purchase includes; for an annual plan, that is all the credits of the year. We refund the rest of your payment.
For example: you buy a pack of 100 credits and use 30 of them before you withdraw. You pay for 30 credits, and we refund 70% of the price you paid. If you have not used any credits, we refund everything.
After you withdraw
- The contract ends. A plan you withdraw from stops at once and does not renew.
- The credits from the purchase that you have not used are removed from your workspace.
- Banners and other results you made with the credits you paid for remain yours to use, and your account and workspace stay as they are.
- We refund within 14 days of receiving your withdrawal, to the payment method you used, without fees.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Sizewright, email: support@sizewright.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Questions
If you have questions about withdrawing, write to support@sizewright.com. We answer email within two business days. Your other rights, including your rights if the service does not conform to the contract, are not affected by this page.