This article covers invoices and billing details, what happens when a payment fails, canceling a plan, and your rights to withdraw or get a refund. Only owners and admins see invoices and payment details.
Invoices and billing details
Every purchase and renewal adds an invoice under Invoices on the Billing page. Select View to open one, or PDF to download it.
Your card or bank details, billing address, company name and VAT number are kept by Stripe, our payment processor. To change them, select Manage in Stripe under Payment method and billing details. They can’t be edited in Sizewright itself.
When a payment fails
The plan’s status changes to Payment failed, and the Billing page says the last payment didn’t go through. Stripe tries again over the next few days. Until a payment succeeds, new credits are held back and plan changes wait.
- On the Billing page, select Update payment method.
- Enter a payment method that works.
Owners get a notification in the bell and an email at the first failed payment.
Cancel your plan
- On the Billing page, select Cancel plan.
- Read the summary of what happens, and give a reason if you like.
- Confirm with Cancel plan, or go back with Keep plan.
The plan runs until the end of the period you paid for, and no further payments are taken. Credits you have stay usable until they expire, and your brand kits, campaigns and banners stay. Until the end date, Keep my plan undoes the cancellation. Consumers whose annual plan has run for a year can cancel with one month’s notice and get back what they paid for the time after that.
You can also cancel without signing in on the Cancel your contract page: fill in your details, choose the type of cancellation and select Cancel now. A confirmation goes to your email address right away.
Withdraw as a consumer
If you bought as a consumer, you can withdraw within 14 days without giving a reason. During that time, the Billing page shows Withdraw from contract here. The withdrawal form takes two steps and ends with Confirm withdrawal. You get back what you paid within 14 days, minus the value of the credits you used before withdrawing.
Refunds for credit packs
Within 14 days of buying a credit pack, you can get a refund for the credits from it you haven’t used. There is no button for this in the app: write to us through the contact page, with the workspace and the purchase. The refunds page explains how the amount is worked out.
Related: Choose a plan and buy credits.