Delete a workspace or your account

You can delete one workspace or your whole account, and the two work differently: a workspace goes at once, an account after 14 days. This article covers both, what you can download first and what Sizewright keeps by law.

Before you delete: take a copy

Under Settings › Account › Your data:

Download your data gives you one JSON file with your profile, sign-ins and devices, the consents you gave, the emails we sent you, and the brand kits and campaigns of the workspaces you own.
Prepare your files adds everything uploaded to the workspaces you own and the images made for their campaigns, in one ZIP file. We email you a link when it’s ready. You can ask three times a day, and the download stays available for 7 days.

Your banners can also be exported from each campaign’s Exports tab, free of charge.

Delete a workspace

Only the owner can delete a workspace.

If the workspace has a plan that renews, cancel it on the Billing page first. Let running work, such as concepts or a build, finish.
Under Settings › Workspace, select Delete workspace… and read what will go.
Enter your Current password, and an Authentication code if two-factor authentication is on.
Select Delete the workspace.

Deletion is immediate and can’t be undone. Everyone loses access, open invitations stop working, and the workspace’s campaigns, brand kits, banners, files and exports are deleted. Its credits are lost, and a canceled plan ends right away, without a refund for the rest of the period. Stored files are removed within the hour. Single campaigns can’t be deleted or archived; they go with their workspace.

Delete your account

First, each workspace you own must have no other members (make one of them owner, or remove them) and no paid plan (cancel it).

Under Settings › Account, select Delete account….
Enter your Current password, and an Authentication code if two-factor authentication is on.
Select Delete my account.

You are signed out on every device right away. After 14 days, your account, its personal data and the workspaces you own are deleted for good, with their brand kits, campaigns and exports.

Change your mind within 14 days

Open the link in the email we send you, or sign in again. You’re asked whether to keep your account, and Keep my account stops the deletion. To let the deletion go ahead, do nothing.

What is kept by law

Invoices are kept for seven years, as Dutch tax law requires. What else Sizewright holds about you, and for how long, is set out in the privacy policy.